What does Alert Level One look like at OneHealth?

Designated Covid-19 Testing Practice:  At Alert Level 1, testing remains an important process to ensure we don’t let COVID-19 back into our communities.    As at 23/6/2020, the Ministry of Health has released new criteria for COVID-19 testing: 

Patients with acute respiratory infection are no longer considered a suspect case, so the term suspect has been removed.

“Higher Index of Suspicion” (HIS) criteria has now been introduced and patients meeting this criteria should be tested for COVID-19 and self-isolate while awaiting test results to reduce the risk to others.

Higher Index of Suspicion (HIS) criteria means that in the 14 days, prior to the onset of COVID-19 symptoms, a person has had either:

  • contact with a confirmed or probable case
  • international travel
  • direct contact with a person who has travelled overseas (eg Customs and Immigration staff, staff at quarantine/isolation facilities)
  • worked on an international aircraft or shipping vessel
  • cleaned at an international airport or maritime port in areas/conveniences visited by international arrivals, or
  • any other criteria requested by the local Medical Officer of Health

The following symptoms are consistent with COVID-19:    Any acute respiratory infection with at least one of the following symptoms: new or worsening cough, sore throat, shortness of breath, coryza (head cold e.g. runny nose, sneezing, post-nasal drip.), loss of smell, with or without fever.

Patients phoning with symptoms consistent with COVID-19, who do not meet the HIS criteria for testing may present to our Urgent Care, or GP service, wearing a mask.


We can also provide COVID-19 testing for patients who have no symptoms and who require a medical certificate for flight or work purposes. Please phone us for further information.

Urgent Care Services:  Patients may present to the practice for management of their medical issues and for accident care. This service is available every day between the hours of 8am – 8pm and no appointment is necessary.  It is business as usual, provided you do not meet the new criteria for COVID-19 testing, as explained above.   Should you have a sore throat, cough, cold or flu symptoms, we do ask that you wear a mask when entering the practice.

General Practice:  This service is available to our enrolled patients and booked appointments can be either face to face (in person), or via telehealth consultations, including telephone and video. For Telehealth consultations, your GP requests a reason for your visit, so they can ascertain whether this mode of consultation is appropriate.   Repeat prescriptions can be collected from the practice, clinic pharmacy, or faxed to a pharmacy of your choice.  If you are booked for a face to face consultation and develop a cough, sore throat, cold or flu symptoms, then we ask that you wear a mask, or change your appointment to a Telehealth consultation.

Flu Vaccinations are available for both enrolled and casual patients.

On arrival, in the practice, non-patients will be asked to sign a contact tracing register.

Infection Control:  OneHealth continues to maintain a high standard of infection control processes and this includes, but is not limited to, the use of PPE (Personal Protective Equipment) in alignment with Ministry of Health protocols.  Our waiting rooms will remain without toys and magazines, Pens are sanitised and pay-wave is available for non-contact payments. The latter is in addition to the Easy-claim process available for Southern Cross members.

Electronic Services:  OneHealth has been using E-referrals for a number of years and this service has now expanded to include the following:

  • E-referrals: Electronic referrals to hospitals and specialists
  • E- orders: Electronic Laboratory orders that are uploaded directly to LabTests. This allows the patient to present to a Labtests collection centre of their choice and no paper order form is required.
  • E-scripts: Electronic scripts which can include a link sent to your mobile phone. The link allows the patient to direct their script to a pharmacy of choice and includes a barcode that is scanned at the pharmacy at time of collection.

While at COVID-19 Alert Level 1 the following guidelines remain:

  • If you are unwell, stay at home– don’t go to work and don’t socialise
  • Cough and sneeze into your elbow, not your hand
  • Wash your hands, wash your hands, wash your hands
  • If you are told by health authorities to self-isolate, you must do so
  • Keep track of where you have been
  • Stay vigilant – there is still a worldwide pandemic going on
  • Be kind to each other

For other COVID-19 information, please refer to the government COVID-19 website.