What does Alert Level One look like at OneHealth?

Auckland moved back to Alert Level One effective Thursday 8/10/2020. However, for infection control purposes, our practice remains separated into two zones:

  • GREEN ZONE:   Located internally, for patients without respiratory symptoms
  • RED ZONE:         Located externally, in the cabin opposite the café, for patients WITH respiratory symptoms

We ask everyone entering our practice to hand-sanatise and wear a mask.  If you do not have a mask, then we can supply you one @ $2 per mask.    On arrival to the practice, non-patients are asked to sign a contact tracing register, or scan the QR code poster.

All patients are green-checked on arrival ie we ask you if you are suffering from any of the following respiratory symptoms:

  • Sore throat
  • Cough
  • Runny nose/Sinus
  • Loss of smell
  • Shortness of breath
  • Fever
  • Unsure if your symptom falls into the above

Designated Covid-19 Testing Practice:  At Alert Level 1, testing remains an important process to ensure we don’t let COVID-19 back into our communities.  This service is available everyday between the hours of 8am to 7pm.  Please phone ahead, on 09 522 2800, for the following:

  • You have respiratory symptoms and require a consultation.
  • You require a COVID-19 swab, with medical certificate, for flight purposes.  A $275.00 fee applies (inclusive of the laboratory fee).

Urgent Care Services:  Patients may present to the practice for management of their medical issues and for accident care. This service is available every day between the hours of 8am – 8pm and no appointment is necessary.  It is business as usual, provided you do not have respiratory symptoms, as you will need to phone ahead first.

General Practice:  This service is available to our enrolled patients and booked appointments can be either face to face (in person), or via telehealth consultations, including telephone and video.  Our preferred type of consultations is telehealth, though you are always welcome in person provided you have no respiratory symptoms.  Repeat prescriptions can be collected from the practice, clinic pharmacy, or faxed to a pharmacy of your choice.  Remember to bring a mask if you are picking up script up from the practice.

If you are booked for a face to face consult and develop respiratory symptoms, then please phone ahead, so we can manage your appointment.  This will be either be changed from a face to face, to a telehealth consult, or your GP will manage your consultation in the red zone.

Infection Control:  OneHealth continues to maintain a high standard of infection control processes and this includes, but is not limited to, the use of PPE (Personal Protective Equipment) in alignment with Ministry of Health protocols.  Our waiting rooms will remain without toys and magazines, Pens are sanitised and pay-wave is available for non-contact payments. The latter is in addition to the Easy-claim process available for Southern Cross members.

While at COVID-19 Alert Level 1 the following guidelines remain:

  • If you are unwell, stay at home– don’t go to work and don’t socialise
  • Cough and sneeze into your elbow, not your hand
  • Wash your hands, wash your hands, wash your hands
  • If you are told by health authorities to self-isolate, you must do so
  • Keep track of where you have been
  • Stay vigilant – there is still a worldwide pandemic going on
  • Be kind to each other

For other COVID-19 information, please refer to the government COVID-19 website.