Here at OneHealth Remuera Road, no appointments are required for urgent care (A&E) via the walk-in clinic. This service is available for both enrolled and casual patients. However, to see your own medical doctor or one of our primary care nurses for non-urgent medical matters, you will need to schedule an appointment in advance. New locals looking for Newmarket doctors or doctors in Remuera to be their local family doctor, should contact our reception to enquire about enrolling at our medical centre.
Urgent medical care:
Please be sure to tell the receptionist at our walk-in clinic if you require urgent medical attention; then we can arrange for you to be assessed as soon as possible.
Routine doctor’s appointments are 10-15 minutes each.
If you are running late for your appointment, please call the medical clinic to reschedule, as we may not be able to accommodate your late arrival. If you arrive late, your appointment may be cut short to ensure that the doctor does not run over time, as this inconveniences other patients.
In some cases, 15 minutes won’t be enough – for example if you want to discuss multiple medical issues, have a minor surgical procedure completed, have several family members assessed at once or need to have a medical exam done (i.e. smear, driver’s licence). If this is the case, please advise the receptionist at the time of booking so that enough time can be allocated to cover all your medical issues. Please note that consultation fees will be adjusted accordingly.
All new patients are required to book a double appointment for their first GP visit. Click here to find out what to expect on your first visit as a new patient.
Cancellation of appointments:
Life happens, and we understand that sometimes you can’t make your scheduled appointment slot. If this is the case, please notify our reception as soon as possible so we can offer the appointment slot to another patient.
We reserve the right to charge the following cancellation fees if your appointment is cancelled with less than four hours’ notice.
$10 per 15 minute GP appointment.
$5 per 15 minute Practice Nurse appointment.
$20 per 15 minute Specialist appointment.
Our policy is to contact you with any results which we consider will affect your healthcare, and if action is needed, to arrange follow-up.
We will not contact you regarding results that are not clinically significant. However, you may request that we inform you of all your results irrespective of the outcome. This will be noted on your file.